During an emergency meeting of the Dane County 911 Center Board, members agreed to scrap Police Priority Dispatch, for now.
The protocol has been in place since 2010 but some believe the rule, which requires dispatchers ask callers a series of scripted questions, is cause for delay in response times.
The board took the action to temporarily suspend the process on Wednesday.
Dane County Executive Joe Parisi is calling an emergency meeting of the 9-1-1 Center Board, to implement a series of changes in response to mounting concerns.
In a four page memo issued Friday, Parisi outlined suggested changes in protocol, staffing, procedures and technology.
Parisi says the board needs to act, and act now. Parisi doesn't blame call takers or dispatchers. He believes it's a problem of governance and oversight.
For quite some time , there has been criticism from leaders throughout Dane County, including firefighters, police and Madison Mayor Paul Soglin about call answering and dispatch times.
9-1-1 Board Chairman Josh Ripp is planning a special meeting on Wednesday afternoon to discuss proposed changes.